Frequently Asked Questions | Milray Park

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Please find below our FAQs for customers & designers.

If you can’t find the answer to your question, please drop us a message on the Contact us page and we will get back to you right as soon as possible!

FAQ for Customers

What makes Milray Park unique?

Milray Park, Australia’s home of eDecorating, is an online platform that allows customers to access flat-fee professional interior design services, starting from $299 per room. Milray Park’s goal is to help all Australians get the space they’ve always dreamed of.

What do you mean by 100% online?

We have hand picked Milray Park interior designers for talent and ability.
You interact with your designer all on our eDecorating platform! Which means no emails, no meetings, no places to be, no waiting around! Easy to use, our eDecorating platform has been designed for a seamless collaborative design. You now have your new amazing space at the touch of your fingers.

What do I get when I sign up for a Free Design Question from our in house support team?

This is to help you out with some of those quick design questions we all have. For example, “Something doesn’t look quite right in my living room, can you help me with layout?”, “I’m looking for a new rug for under my coffee table, can you point me in the right direction”, “I’d like to buy a piece of art but I have no idea where to start?”. Our in house support team will provide answers to your free design question as promptly as possible.

What is the difference between the packages?

You can choose between our Gold and Silver package. See our Design Packages page for a breakdown of inclusions.

How do I choose my designers?

All our top designers are listed in the designer directory. Review designer profiles and read about their professional experience, approach to design and check out their portfolio. You can also filter for their favourite design styles in the drop down menu. Once you have submitted your project brief, you will get the opportunity to select to designers you wish to invite to your project, from the directory.

What is the process? What can I expect?

Check our How it works page.

How long does it take?

There’s no typical job – it all depends on how slow or fast you and your designer work together. Please refer to the Project Timeline for guidance. Need more time? Just request an extension from your designer.

What is a first look?

Seeing your first look come in is the first exciting step! Your first look is the first design that your designer will provide you with in response to your project brief. Think of it like a first sketch or design springboard.

How do I edit my design brief?

You don’t have to fill it in all at once if you are too busy. You may take your time filling in your design brief by clicking update to save your entries. Once you have completed your brief and click submit. Forgot or want to change something? Don’t worry! You will be able to provide updates to your designers in Design phase.

What is design phase?

This is when you work one-on-one with your designer to perfect your design. You tell your designer what you like or don’t like about it and they will create new concepts for you according to your feedback until you are completely happy! This is a really fun process we know you will enjoy.

How can I get in touch with my designer?

You can reach out to your designer any time during your design project through the platform. Communicating with your designer is super easy and instant. After your Final design package has been released, your designer will be around for another 2 weeks to answer any questions you may have and after that, we’ll be around for another 30 days!

After I approve the release of my final design package, when will I receive it?

Final design packages usually get delivered within 2 to 5 days after requested. If you don’t receive your final design package in this time, reach out to us at admin@milraypark.com.au

Can I cancel my project?

Once a project brief has been launched we are unable to cancel you project. Please refer to our Cancellation policy for more info.

Can I get a refund?

Please refer to our Refunds policy for more info.

FAQ for Designers

What is Milray Park?

Milray Park is Australia’s home of eDecorating, created for designers to unlock an unlimited pool of clients through the web and scale their business and offering.

What are the advantages of being a Milray Park Designers?

Milray Park allows designers to get more customers and work more flexibly.
Milray Park takes care of things like marketing, establishing an online presence, project management, payment processing and invoicing services so the designers can get on with doing what they love best.

What does Milray Park provide interior designers with?

Milray Park offers interior designers a place where they can access design work, market their name and services, showcase their work, build up a portfolio, access Milray Park’s designer services and Milray Park’s exclusive eDecorating platform that makes working with clients easy, fun and seamless.
Upon joining, Milray Park designers will access a listing in our design directory where they can showcase their work, their approach to design and talk about their professional experience.
Milray Park designers may also access a range of other benefits including professional photography opportunities.

How much does it cost to get a Milray Park profile?

Getting a Milray Park profile is free!
When designers complete design jobs, their client’s pay a flat-fee per room and designers earn 85% of that fee once they complete the design project less payment processing fees (Stripe charges 2.9% + 30c).

What is a design project?

A design project describes the process whereby design client’s launch their project through releasing their brief, to choosing their winning designers, working one-on-one with their winning designer in design phase and finally receiving their final design package.

How do Milray Park designers get a design job?

Designers may be invited to submit a first look by customers from the design directory. Designers can increase their chances of being invited to jobs by showcasing photographs of their best work, from a range of popular styles. Designers may also describe their experience and ability in their profiles.
Designers can also increase their chances by demonstrating a high level of customer service. Customers will be asked to rate their designer at the end of a job. Designers with higher customer ratings will rank preferably as they complete more and more jobs and customer ratings are published.

How much time does it take to complete a Milray Park design project?

Most projects should take in total approximately 4 hours of work, spread an average of 2 weeks. This time is broken down roughly into:
Prepare first look: 1 hour
Design phase: 2 hours
Submit final design package: 1 hour
You must refer to the Project Timeline for projection duration guidelines.

What if something comes up and I can't work on Milray Park jobs?

Totally fine! We are here when you want to work. There is no requirement to respond to invitations or to work a minimum of jobs. However, if you are working on a design project and then realise that you can not finish it in time or at all, you must notify us at admin@milraypark.com.au as soon as you know so that we can get a suitable replacement for you. Please be familiar with our End User Agreement for full requirements and procedures.

When should I submit the Final Design Package?

Once the customer is satisfied with all concept revisions in design phase you can ask them if they approve the release of the Final Design Package. You must obtain this approval prior to submitting. Once the customer has approved designer should submit the Final Design Package in accordance with the Project Timeline.

What if design phase is taking longer than the Project Timeline allows?

We keep an eye out on all projects. If you feel you’re likely to run over the Project Timeline, let us know at admin@milraypark.com.au with the project name.

How do designers communicate with clients?

All communication must remain on the Milray Park website. Any off website communication may result in designer suspension. Please refer to the End User Terms.

Where can designers source product for the design projects?

Products must be available online for the customer to buy. You cannot recommend trade-only products. Products must be able to be shipped directly to the customer without your coordination.
Please ensure that the products you recommend will be available to purchase for 30 days from the date you submit your final design package.

If a product on the shopping list provided becomes ‘unavailable’ before a client purchases it, what is the solution?

If the client tries to buy a product on their shopping list within 30 days of the delivery of the final design package and it is sold out or discontinued, then the designer will need to find another option for the client. After the 30 day period, the Milray Park design team will find the client another option.
The best way to ensure the product will be available is to call the supplier and check availability prior to showing the product to the client to save any disappointment.

How can I get my Milray Park work professionally photographed?

We are happy to help with professional photography. We take applications for photography 2 months after the job has been completed (to allow the customer to purchase and set up design). After 2 months please email admin@milraypark.com.au with job name and date of completion. Photography approval is subject to customer approval and Milray Park discretion.

How do I become a Milray Park designer?

First we recommend you have a look at the Designer Registration Requirements and the Minimum Design Standards. If you believe that you fit the bill we encourage you to apply by creating a Designer login and filling out your application. We endeavour to get back to our applicants ASAP with their outcomes.

When do designers get paid?

Payments are processed by Stripe upon delivery of the client’s Final Design Package. Stripe automatically transfers the fee to the designer’s nominated bank account on a 7-day rolling basis. For more details on the timing of payments please refer to Stripe support.