Refunds Policy

Clause 7.4 Refunds policy

1. Customer is eligible for and may request a full refund of its Fees in respect of a Design Competition if it:
   (i) receives no Pitches in response to its Design Brief by the specified deadline; or
   (ii) a refund in writing using the procedure described on the Website (“Refund Request”).
2. If, during a Design Competition, Customer receives a Pitch that does not meet the Minimum Design Standards, Customer may request an extension of the submission deadline for the purpose of receiving an additional Pitch (the “Additional Pitch”).
3. Customer is eligible for and may request a full refund of its Fees in respect of a Design Competition if:
   (i) the Additional Pitch does not meet the Minimum Design Standards (“Non-compliant Additional Pitch”); and
   (ii) Customer submits a Refund Request within forty-eight (48) hours of its receipt of the Non-compliant Additional Pitch.
4. Customer acknowledges that it is solely responsible for notifying us of the submission of a Pitch that does not meet, objectively assessed, the Minimum Design Standards (“Non-compliant Pitch”).  Such notification must be made prior to the Customer’s selection of the winning Pitch and within forty-eight (48) hours of receipt of the Non-compliant Pitch.
5. Customer is not eligible for a refund of its Fees if it receives a Pitch in response to its Design Brief that does not meet the requirements of Customer’s Design Brief.
6. Despite clause 7.5(e), Customer is eligible for and may request a full refund of its Fees in respect of a Design Competition if:
   (i) none of the Pitches it receives meets the requirements of Customer’s Design Brief; and;
   (ii) Customer submits a Refund Request within forty-eight (48) hours of its receipt of the final Pitch.
7. For the avoidance of doubt, in the event Customer receives a refund Customer will have no rights or interest (express or implied) in and to any Submission or Work(s) received in connection with the relevant Design Project.
8. Nothing in this clause 7.4 excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other condition, implied or imposed under any legislation which cannot lawfully be excluded or limited.  This may include the Australian Consumer Law, which contains guarantees that protect the purchasers of goods and services in certain circumstances.