FAQs

Please find below our FAQs

If you can’t find the answer to your question, please drop us a message on our Contact us page, we will get back to you as soon as possible.

General

Design Process

Designer

Shopping

Budget

Package

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General

What is Milray Park?

Milray Park is a unique eDecorating platform giving all Australians access to personalised interior design service online for one simple flat-fee price of $299/room.

Design Process

What is the design process?

Our designers follow a design process that has been refined for an online service.
Once you've submitted your brief and selected your designer, the design process starts with a phone call between you and your designer where you'll get to discuss your specific needs. From there, your designer will send you concept boards and messages directly on the platform so that you can provide feedback whenever and wherever it suits you. You’ll receive two sets of revisions so there’s plenty of time throughout the process to mould your concept into a design you love.

Package

How much does it cost?

Milray Park design services are valued at a flat-fee rate per room (or functional space when it’s an open plan space).

If you select a Silver Designer you will be charged $299/room and if you select a Gold Designer you will be charged $599/room, no matter which room it is.

Need help with 3 or more rooms? We also offer a multi-room package! Get a quote and learn more.

Designer

How should I choose a designer?

Have a look through our Designer Directory to find out more about all the amazing designers available to work with you on Milray Park.
You can filter by location, design style, availability, package type and ratings, so it's easier for you to explore and find the best interior designer for your project.
The images in designers' portfolio are particularly handy to give you a sense of a designer's style and experience.

Budget

What should be my budget?

Our designer can work within any kind of budget, so whether it’s $5,000 or $50,000, you can rest assured that our designers will maximise your design, to make your budget work harder for you.

To give you an idea of how much furnishing a room typically costs, check out our past projects here.

Shopping

Which brands do your designers specify from?

We like to work with suppliers that have been vetted for quality and style to ensure that you will be getting the best outcome for your look and for your budget. These suppliers are both well-known brands (like Zanui, Brosa or Coco Republic), and exclusive trade-only brands (like GlobeWest, Uniqwa and Canvas + Sasson).

If you like a particular brand and want your pieces to come from there – just let your designer know. Otherwise, you can leave it up to your designer who will be sourcing the best pieces at the best prices for your overall look.

You can have a look at our full list of brands we love here.

General

What makes Milray Park Unique?

At Milray Park, you’ll work one-on-one with your designer online, that means no face-to-face meetings, no emails, no places to be. Your chosen designer will send your design concepts and messages directly on the platform so you can provide feedback whenever and wherever it suits you.

Design Process

When is the best time to start my design project?

The quicker you start working on your dream home, the closer you get to live in it, so start your project now!

If you need design help for your new home but don’t live there yet, we suggest you start your project 5 to 6 weeks before your moving date. This will allow you to take the time to see what is possible and to snag those furniture and decor that are often very popular and can be back-ordered.

Keep in mind that if you do not wish to purchase items at the end of your service, and a piece gets discontinued before you decide to purchase, your designer will be available for 2 more weeks with post project questions and can find replacements easily.

Overall, the best time to start designing is when you feel ready. It’s important to have a good idea of your goals for the project, some accurate measurements (a.k.a access to the space) and a budget.

Package

What do I receive at the end of my design service?

Once you are happy with your design, your designer will provide you with your Final Design Package including:
a Final Moodboard
a Floorplan
a Shopping List
a Debrief note
Remember, even after your Final Design Package has been published, your designer will still be available to you for two weeks post project support!

Designer

Can you help me choose the best interior designer for my project?

Not too sure which designer will be the best fit for your project? Don't worry, we're here to help! Once you've started a project and submitted your brief, you’ll be able to request a shortlist of designer recommendations.
In this case, it's important to include some inspo images in your brief, so our team can match you with the best designer for your style.

Shopping

How can I order the items in my Shopping List?

Your shopping list includes all the items you need to implement your design.
To place your order you simply need to follow the links to purchase the items you want directly on supplier’s websites.
Your shopping list won't expire.

General

What can Milray Park Interior Designer help me with?

Our interior designers‘ strength is helping you create the space you will love to live in within your budget and style. This includes making suggestions to bring what you have with what could work well, by visually showing you complete looks so that you can decorate with confidence.

Milray Park Designers can also help you choose colours, materials of flooring, cabinetry etc. However, they cannot provide you with any structural advice, drafting or cabinetry design.

Design Process

How long should I expect my project to last?

A project usually takes 3 to 4 weeks to complete, but this will depend on how quickly you & your designer work together. Check out our Project Timeline here.

We always recommend allowing more than less time, but if you're on a tight schedule and will need to finish the project sooner, just let your designer know and we’ll do our best to work towards that date.

Designer

What is the difference between Gold and Silver Designers?

Silver Designers are classic designers with less than 5 years’ experience, and Gold Designers are senior designers with 5+ years’ experience.. All designers have been pre-vetted by Milray Park for their talent, experience, and ability.

Shopping

How do I order items listed as trade only?

Some items on your Shopping List may be listed as ‘trade only,’ meaning this item is only available to purchase through Milray Park.

If you'd like to place an order for a trade only item, you'll be able to request a quote through your Shopping List.

Once you've requested a quote, our team will raise an invoice with freight and email this to you for review.

When you feel ready to complete your purchase, all that's left to do is pay the invoice, and our team will handle the rest and organise delivery to your door.

General

What do I need to get started?

First thing first, decide which rooms you'd like to decorate!

You will then need to jump online and fill in a short brief in which you tell your designer more about your space and your design preferences.

Prior to fill in your brief, take a few snaps of your room and create a quick floorplan – a rough layout of the room with key measurements – so your designer can ensure all items specified will actually fit into your space. If you’re not too sure where to start, take a look at our handy instructions to whip yours together.

You’ll also have the opportunity to upload some images of your space, any images of items you already own, and some inspiration images.

Whilst inspiration images aren’t mandatory, these are a really important to help your designer understand the look you would like to achieve for your space..

Design Process

What if I am not 100% satisfied with my design?

Keep in mind that team work makes the dream work and that nothing is really spot on on the first stroke. So once your designer has uploaded your First Concept, you’ll have two sets of revisions to refine the design together.

To get the most out of your service, make sure you provide your designer with plenty of feedback and direction before each revision board is created.

You can give some visual direction like inspo images along the way – we know that it can be a bit tricky to put things into words.

If you’re still not sure of your design after the first revision, you're always welcome to reach out to our team for more support and advice on the best way forward.

Designer

How many designers can I invite to my design projects?

You can invite as many or as few designers as you want. The first designer to accept your invitation will be your designer! So, if there’s one designer that you love in particular, feel free to send an invite just to them.

Shopping

Do I have to buy all the items my designer has included in my Shopping List?

You are not obligated at any time to purchase any items on your shopping list. However, if you decide to do so, your Shopping List includes links so you can easily place your orders directly on supplier’s websites, exactly the way you want, and at your own pace.

General

How can I figure out my style?

This is the fun part! Have a look through design blogs, Instagram or Pinterest for spaces and designs that inspire or interest you. You can also take our Interior Design Style Quiz to help figure out your personal style.

Understanding your design style is key to nailing the look and feel you’d like for your space.

Shopping

What should I do if some of the items in my Shopping List have become out of stock?

After you get your Final Design Package, your designer will be available for another two weeks for any help, including finding replacements.

General

Can designers work with my existing furniture?

Absolutely! In your brief, there is a place for you to include any existing pieces of furniture you’d like incorporated into your design. Similarly, there is a place to request any specific pieces of new furniture and/or decor items you’d like your designer to suggest.

General

What if I really want to have an interior designer visit my home?

Once you have created your project and submitted your brief, you can request to add an in-house consultation to your package – it costs an additional $199 + travel fee (some areas excluded).

General

Can I cancel my project?

Once a project brief has been launched we are unable to cancel your project. Please refer to our Cancellation policy for more info.

General

Can I get a refund?

Please refer to our Refunds policy for more info.

Shopping

Does my shopping list expire?

Your shopping list won’t expire. But because furniture and home décor can easily run out of stock, we suggest buying your items as soon as possible so you don't miss out.

Shopping

Can I see my designer's specified furniture in person?

We don’t limit the suppliers our designer specifies from, but in order to find the best items for your space, some of your pieces may come from a mixture of online only and in-store retailers. Depending on your preference, you can request for your designer to select as many pieces as possible from stores with local showrooms so you can check the pieces out before buying them.

Package

What will a kitchen or bathrom concept look like and include?

Your kitchen or bathroom design won’t include any technical drawings and will be a design concept only. This means your designer will create the look, pick the finishes and provide you with all the necessary details for you to pass your final design package across to the relevant trades to get underway. Please note, you will need to confirm all design decisions for feasibility with the relevant trades.

Designer

Can I pick my own designer?

You can select any designer that's marked 'available' to your project. You can invite as many designers as you like, however, the first designer who accepts your invite will be your designer. We won’t automatically allocate a designer for your project.

Design Process

How long will the design process take?

The design process typically takes 3 weeks (21 business days) to complete. And it takes another week and a half for every additional space you're working on.

Package

Will my open plan living and dining room count as one or two rooms?

We work on a space by space or per functional space basis. Because there are two functions in the space - dining and living function, this would be considered as 2 rooms and you would need to start two separate projects for these.

Designer

Do we have to work with the same designer across all our rooms?

You can work with different designers that you wish to work with for each room; however, we only use one designer per room. It is recommended that you work with the same designer as this will help create a more cohesive look in all your rooms.

Design Process

What's expected of me in the design process?

The design process with your designer is collaborative, meaning you get to work one-on-one with your designer to finalise on a design that you're 100% happy with and love. This also means the more feedback you give to your designer on your likes and dislikes, the more fine-tuned the final design will be!

Shopping

Do you pass on any trade discounts?

Your shopping list will contain a mixture of direct to consumer and trade only suppliers. As we don’t offer a shopping service for direct to consumer items, we aren’t able to pass along any trade discounts for these items. For items that come from trade only suppliers, we are typically able to pass along a discount for these items. You’ll be able to see on your shopping list which items are from trade only suppliers and which aren’t.

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